Refund Policy

Thanks for shopping at shimahboutique.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

Please note that our return policy only applies to wrong or defective items. If you wish to return a product for any other reason, please refer to our general return policy for further instructions.

To initiate a return, please ensure that the product is unused, in its original packaging, and accompanied by the proof of purchase. We kindly request you to include as many details as possible regarding the issue to expedite the process.

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at shimahboutique@gmail.com or wasap us at www.wasap.my/0199942029